Empirix helps organizations adopt complex voice communications solutions with confidence.

Empirix is the leading provider of voice application testing and monitoring solutions. All of the world’s top ten Network Equipment Manufacturers, nine of the top ten Service Providers and most of the Fortune 100 companies depend on Empirix solutions to help them adopt new voice technologies with confidence.

Since 1992, Empirix’s Hammer testing and monitoring solutions have helped Network Equipment Manufacturers (NEMs), Service Providers and Enterprise Contact Centers successfully transition to new technologies including Unified Communications, IP Contact Centers, VoIP, NGN, and IMS-based networks.

A recognized market share leader for VoIP and IMS testing and monitoring, Empirix also offers the only suite of automated testing and monitoring solutions designed specifically for contact centers. The company has won numerous awards for its product innovation and thought leadership. Moreover, Empirix plays an active role with industry forums, alliances and interoperability groups, including the IMS Forum; SIP Forum; Multiservice Forum (MSF); CableLabs; and a variety of additional consortiums focused on quality assurance for enterprises and service providers.

Learn more:

• Empirix At A Glance
• Corporate Backgrounder

 

The Empirix Advantage

• The best insight into what customers' experience. Empirix's patented voice transaction engines emulate real customer behavior, providing the most accurate and deepest insight into what customers actually experience.



• Proven as the worldwide leader in VoIP, Network & Voice Application Testing and Monitoring. Empirix provides a broad range of award-winning Hammer™ testing and monitoring solutions designed to ensure the quality and performance of VoIP, NGN and IMS throughout their life cycle. Our easy-to-use products will benefit your development teams, and provide rapid return on investment.



• Correlation of customer experience with underlying system performance. Empirix solutions can correlate the customer perspective with data on the performance of underlying systems, to pinpoint technology issues that could adversely impact customers.



• A proactive approach to assuring technology performance. Unlike reactive systems that only alert IT staff after something breaks, Empirix solutions are designed to identify emerging problems with testing so they can be fixed before customers are affected. As the saying goes, "It slows down before it goes down."



• Years of experience in voice application testing and monitoring. As inventor of Hammer®—known as the gold standard of testing for telecommunications equipment—Empirix has more than a decade of experience with contact center technology. It was the first to introduce testing and management solutions designed specifically for contact centers and continues to lead as contact centers migrate to IP and unified communications



• Rapid return on investment for its customers. Empirix solutions are known for their ease of use and fast time to implement. That means organizations can get up and running in hours or days instead of weeks or months.

 

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