Whitepaper: Quality of Service Testing in the VoIP Environment

No matter how innovative unified communications solutions become – if voice quality suffers, no one will use them. Due to its real-time nature, an effective voice conversation requires a high level of continuity. That continuity can be negatively impacted by large numbers of packets (representing other types of data) competing with voice packets for network bandwidth, a situation that never existed in the circuit-switched world.

Assuring voice quality in a VoIP environment is simply a matter of testing. This paper identifies those elements and suggest some strategies for testing that can help ensure the level of quality required to make VoIP a viable service offering. It is intended for any manufacturer, system integrator, service provider, or enterprise for whom guaranteeing solid voice quality performance is a critical issue.

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